The Conrad has all the right stuff - great bedding, fancy decorations, beautiful lobby, etc. However, they are seriously missing the boat when it comes to customer service and attention to detail. When I checked in, I went to get a glass of wine from the minibar, only to discover that everything in the fridge was warm. I called for help and was cheerfully told that they would send an engineer right away to fix it. In the meantime, I said, great, but what about a cold drink? They proceeded to send me 1 glass of wine via room service, without asking me if this would be okay. I paid $25 for 1 glass of wine. The minibar bottle would've given me 2 glasses for about $33. Nothing was said to me about this obvious difference. When I called to complain, I was made to feel cheap. To me, it was not the money, it was the principle. The next morning, my bill showed that I had eaten something out of the minibar. I had not. I called, and they said that the automatic sensors in the minibar must have triggered something (duh - when the engineer came and took the entire fridge out of its compartment to fix it), and they took the charge off. They also took $10 off my room service bill, but I was still annoyed that nobody bothered to apologize or acknowledge the fact that I was overcharged. Also, when they fixed the minibar fridge, they did not replace anything in it. The guy said, it'll take a while for things to cool down. Oh, really? How about the warm beer, that was once cold, that will now taste disgusting? I guess they're saving that for the next person who checks into my room and has no idea. Another annoyance was that the lighted mirror in our bathroom did not work. When I plugged it in, it made 2 other lights in the bathroom go off, and then it never would come on. It seems that the Conrad thinks it can spend a lot of money to make itself look beautiful, without worrying about each customer's experience. I don't think they go into the rooms and check them out. And their sta
